Questions?
Chargebacks:
Due to the increase in fraudulent chargebacks we’ve experienced throughout the entire duration of the pandemic we’ve hired a collections agency to put all fraudulent chargebacks into collections. All accounts in collections will also receive a 10% late fee every month. As well as all *NEW* customers will be charged upon booking no matter how far out you book. How-To-Book
When booking a move in/move out cleaning you MUST select the move-in move out package. If you do not, we are not liable for it to be a completed move in/move out and most likely will not confirm the booking. If your home is larger than 2 bed 2 baths you are REQUIRED to select deep cleaning. It is not fair to expect our staff members to clean your entire home in less time. The deep cleaning allocates the necessary time to properly clean these large homes.
- How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty.”
- If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”.
- If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”
- If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “
Due to the increase in fraudulent chargebacks we’ve experienced throughout the entire duration of the pandemic we’ve hired a collections agency to put all fraudulent chargebacks into collections. All accounts in collections will also receive a 10% late fee every month. As well as all *NEW* customers will be charged upon booking no matter how far out you book. How-To-Book
When booking a move in/move out cleaning you MUST select the move-in move out package. If you do not, we are not liable for it to be a completed move in/move out and most likely will not confirm the booking. If your home is larger than 2 bed 2 baths you are REQUIRED to select deep cleaning. It is not fair to expect our staff members to clean your entire home in less time. The deep cleaning allocates the necessary time to properly clean these large homes.
- How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty.”
- If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”.
- If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”
- If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “
“Clean” in an office is different from clean in a hospital. Unlike an office, a hospital is bombarded by a variety of different pathogens on a daily basis. Hospitals are also filled with people who have immune systems that are already compromised. Ensuring that high touch areas are both clean and thoroughly disinfected is extremely important to preventing the spread of sickness and infections. While an office may not require around the clock cleaning, a hospital often requires multiple day porters to clean up spillages as needed.
Depending on the facility’s rules and regulations, our employees are required to pass a physical clearance, and background checks before they receive clearance to work in any healthcare setting. If immunization records are needed, we are happy to provide them. While cleaning, our staff is required to use appropriate PPE per regulations. Each member is equipped with a list of checkpoints that must be disinfected to ensure no surface is missed.
General janitorial services are always the best starting point. Consistent cleaning will keep your facility healthy, but over time, you may notice that your floors don’t have the same shine. Depending on your needs, those services can be scheduled on a quarterly or semi-annual basis.
We want to keep your employees and their belongings safe. We have conducted background checks on all our staff. If other testing is required, we supply that as well. If there are areas of your facility that you don’t want us to enter, we won’t. Before we leave for the night we lock your doors and set the alarm.
Included:
- Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
- All exterior surfaces in all rooms
- Floors are mopped and vacuumed
- Bathroom (complete toilet clean, shower, handles, tub, drain)
- Bedroom shelving, nightstands, bed frames, tidy up bed)
- All window sills Not included:
- All extras are not included (must be selected for an additional cost)
- The extra time included in deep cleans allows for more detailed work in the above mentioned included.
- Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
- All exterior surfaces in all rooms
- Floors are mopped and vacuumed
- Bathroom (complete toilet clean, shower, handles, tub, drain)
- Bedroom shelving, nightstands, bed frames, tidy up bed)
- All window sills Not included:
- All extras are not included (must be selected for an additional cost)
- The extra time included in deep cleans allows for more detailed work in the above mentioned included.
Included:
- Everything included in a regular clean +
- Baseboards
- Light switches & Door handles
- Detailed Dusting
- Back Splashes and Faucet Fixtures are polished
- Light organization of all rooms (for detailed organization select add on)
- Extra hour included for high detail areas Not Included:
- All Extras are not included (must be selected for an additional cost)
- Everything included in a regular clean +
- Baseboards
- Light switches & Door handles
- Detailed Dusting
- Back Splashes and Faucet Fixtures are polished
- Light organization of all rooms (for detailed organization select add on)
- Extra hour included for high detail areas Not Included:
- All Extras are not included (must be selected for an additional cost)
When booking a move in or move out clean, you can expect an all inclusive service.
This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service.
These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.
This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service.
These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.
A deep clean is recommended for all first time cleaning by TLC.
It allows us extra time to get all the areas that have been missed during regular cleanings in the past.
After the initial deep clean, most customers switch to a standard 2 hour clean.
It allows us extra time to get all the areas that have been missed during regular cleanings in the past.
After the initial deep clean, most customers switch to a standard 2 hour clean.
If you cancel before 48 hours you will receive a full refund to the payment information on file.
If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
If you cancel within 24 hours, it is a non refundable full charge.
We do not charge for rescheduling as long as it is done before 48 hours of your original booking.
Please see our Cancellation & Refund FAQ for further information.
Please see our Cancellation & Refund FAQ for further information.
You’ll want to head to your account page, and under settings select billing. In that section it’ll allow you to update billing,
address, and your current subscription.
No, unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to
your account at no penalty for future use.
We do not. Our insurance only covers our cleaners inside your home.
You do not! However if it’s your first time signing up for a TLC cleaning, initial introductions always help develop the personable relationship with your cleaning specialist.
Yes you can! Our cleaners go through background checks, and we vet only the best to join our team.
Yes we are! We’re currently insured for up to $2M in general liability damage. Licensed in the province of Ontario, Canada.
Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s
traffic or if parking is a little harder than usual to find.
Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.
This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.
Cleaners will always find more to do to clean up your home with the time you’ve paid for.
If a cleaner does happen to leave early contact our office immediately.
If you are not happy with the service for any reason please call us immediately for further instructions.
A re-scheduled clean must be made within 2 business days of the original appointment.
Yes, this is to ensure your day and time is reserved. This may seem inconvenient as a service company.
But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.
No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.
An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.
When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.
Please head to the “account” page, login into your account. Find “cancel my account” and submit a quick form to successfully cancel your clean.